Answers to Frequently Asked Question and things you should know before placing an order.
Payment. Credit cards are accepted through Paypal.
Wire transfers can be arranged on larger payments.
All shipments are held until payment clears your bank. Please inquire if you have any questions.
Shipping. The shipping method and charge will be determined after you advise us of your intent to purchase, based on your location and the size, weight and value of the piece.
Satisfaction. We want you to be pleased but If you are not satisfied with your new purchase, please notify us at once. The item may be returned to us for a refund, minus delivery charges, only within the first 20 days from the date of receipt. After 20 days, no refunds will be made, but exchanges are negotiable within a reasonable time. The item must be returned to us in its original condition and it should be insured because any damage to the piece will negate the refund offer. If the item is damaged by the shipping company during its return to us, it will be your responsibility to file a claim with them. If you have any questions, be sure to ask us. No refunds on discounted merchandise,
Damage. If your purchase has been damaged during shipment to you, please save all packing materials and contact us at once. If the box is obviously damaged, do not sign for it until the driver has noted the damage on the delivery receipt. Do not ship the item back to us before you have contacted us to make us aware of the situation.
Photographs. If you are not able to see the detail that you would like in our photographs, upon your request, we will be happy to send full sized photographs to you via e-mail. You should have a high speed internet connection for this service to avoid long download times. Go to the "CONTACT US" page to send an e-mail and be sure to include the stock number of the item.